Frequently Asked Questions

When is the Check-in possible?

The Check-in is possible from 16:00 to 00:00. Some apartments have a different check-in window. If this is the case, you will find a detailed information in your booking confirmation.

Until which time the accomodation has to be left on check-out day?

The check-out must be done in all units until 09:30. If the check-out window differs, you will find a detailed information in your booking confirmation.

How many parking places are available?

A detailed information about the number of available parking spaces can be found directly in the accommodation text, in the menu item of the respective accommodation under “Details” and in your booking confirmation.

Does the apartement provide WiFi?

A detailed information regarding the availability of Wi-Fi can be found in the menu item of the respective accommodation under “Equipments”.

Are bed linen and towels included/available?

Per person a complete bed set and towels are available. A detailed information can be found in the menu item of the respective accommodation under “Details” and in your booking confirmation.

Does the security deposit has to be paid on site?

The security deposit will be charged 48 hours or 2 days before arrival from your credit card. The security deposit will be released or credited in the first week after departure or after checking and proper handover of the object. ATTENTION: Without security deposit, a key handover can not take place. If a security deposit is required in cash, you will find a description directly in your booking confirmation.

When does a down payment have to be paid?

For the processing of the payments your registered credit card data are used. 20% of the accomodation price on booking, 80% of the overnight stay price 30 days before arrival. A different payment method is unfortunately not possible.

When does the remaining balance have to be paid?

The remaining amount for local tax, cleaning, laundry and the security deposit will be charged 48 hours or 2 days before arrival from your credit card.

Is there any cash payment required on site?

A payment on-site,if not expressly instructed, is not required.

How do I get the key? How and when is the key handed over?

The check-in and the key collection takes place directly at the booked property. An exact and supplementary explanation, you will receive 2 days before arrival via mail.

Is a shuttle-service available?

A shuttle service can easily be booked directly at the booking.

Are pets allowed?

A detailed information can be found in the menu point “Equipments” of the respective accommodation.

How is the kitchenof my accomodation equipped?

Detailed information about the kitchen equipment can be found in the menu point “Equipments” of the respective accommodation.

Can I book breakfast, or do you offer breakfast delivery service service?

A detailed information about the availability of breakfast and bread delivery service can be found in the menu point “Equipments” of the respective accommodation.

Is there a lockable room for bikes/skis?

A detailed information on the availability of a ski or bike room can be found in the menu point “Equipments” of the respective accommodation.